This page brings together the special terms that apply to business and self-employed professional (B2B) orders on hairmony.gr — ordering, registration/invoicing, payment, shipping, and returns. For the general Terms of Use that apply to all users, please see the relevant page.
Invoicing & Registration Details
To issue an invoice, the business or self-employed professional must provide the following details when placing an order or registering an account:
- Business name
- Tax ID
- Tax office
- Registered business address
This information is used exclusively for issuing the invoice and processing the order, in accordance with HAIRMONY's Privacy Policy.
Order Process
After completing an online order, the customer receives a confirmation email with the product details and order number. The order is considered binding from the moment this confirmation email is sent by HAIRMONY, subject to stock availability. In the event of partial or total unavailability of a product, HAIRMONY will promptly notify the customer.
Payment Methods
The following payment methods are available for wholesale orders:
- Debit or credit card
- PayPal
- Bank transfer
- Cash on delivery (available for orders up to €500)
The cash on delivery fee is €1.90, regardless of order value.
Shipping Costs & Delivery
For wholesale orders, shipping is handled exclusively via ACS Courier (BOX NOW Locker is not available):
- €4 for orders up to €100
- Free for orders over €100
Estimated delivery time is 1 to 3 business days, depending on the shipping area. Remote or island areas may require an additional 1-2 business days.
Product Returns
Receiving a Damaged Item
If you receive a damaged item, you are entitled to return it free of charge. HAIRMONY will make every effort to replace the product; otherwise, it will issue a full refund of the amount paid.
Incomplete Order
If you receive an incomplete order, please contact us by phone or at info@hairmony.gr, stating your invoice number, so that we can resolve the issue promptly.
In all cases of product returns, the customer must contact HAIRMONY beforehand.
Liability & Warranty
Every product purchased from HAIRMONY is covered by the seller's statutory liability for material defects and lack of agreed-upon characteristics, in accordance with the provisions of the Greek Civil Code. In the event of a defect, the customer is entitled to request, at their discretion: (a) free repair or replacement of the product, unless this is impossible or would involve disproportionate costs, (b) a price reduction, or (c) withdrawal from the contract, unless the defect is minor. Related claims are subject to a limitation period of two (2) years from the date of delivery of the product.
The above obligations do not apply if the defect is due to the customer's fault, force majeure, or damage resulting from improper or inappropriate use of the product.
Order Cancellation
The customer may cancel their order before it has been shipped by contacting HAIRMONY by phone or at info@hairmony.gr. HAIRMONY reserves the right to cancel an order if, despite reasonable efforts, it is unable to reach the customer to resolve an issue necessary for processing the order. In the event of cancellation, HAIRMONY will refund any amount paid by the customer using the same payment method used for the purchase.
Contact
For any questions regarding wholesale orders, you can contact us at info@hairmony.gr or at 210 260 1527.