Frequently Ask Questions
Payments & Orders
1. What payment methods are available on Hairmony.gr?
You can pay by card (Viva Wallet — Visa, Mastercard, Amex, Maestro, Discover, Diners Club, JCB, as well as Apple Pay/Google Pay/IRIS), PayPal, Klarna, bank transfer, or cash on delivery.
Cash on delivery is only available for orders within Greece; all other payment methods are also valid for Cyprus.
2. How does cash on delivery work?
You pay in cash to the courier when you receive your order. The cost is €1.90, regardless of the order amount.
3. Can I pay by bank transfer?
Yes. You can deposit the amount to our Alpha Bank or Eurobank account, noting your order number and full name in the transaction reference, then send us proof of payment at info@hairmony.gr. Confirmation usually takes 1-2 business days. If the transfer isn't completed within 3 days of placing the order, it will be automatically cancelled.
4. Are online purchases on Hairmony.gr secure?
Yes. All card payments are processed through a banking platform with 256-bit SSL encryption, and your card details are never stored on our systems.
5. Can I request an invoice instead of a simple receipt for my purchase?
Yes. At checkout, you can select invoice issuance and fill in your business details in the corresponding field in your cart.
6. Can I place an order by phone?
Of course — call us at 210 260 1527 and place your order directly.
7. How do I use a discount code on my order?
There's a dedicated field, clearly visible, at the final step of checkout.
Shipping & Delivery
1. Which courier companies does Hairmony.gr work with?
We work with ACS Courier (delivery to your address) and the BOX NOW locker network (pick up from a location of your choice, 24/7).
2. How much does shipping cost?
Shipping costs €2 (via ACS Courier or BOX NOW), with free shipping on orders over €39.
3. How many days does delivery take?
With ACS Courier, delivery is usually completed within 1-3 business days, while with BOX NOW your parcel reaches the locker within 1-2 business days (mainland Greece). Remote or island areas may require 1-2 additional business days.
4. What is BOX NOW and how does it work?
It's a network of digital lockers where you can collect your order whenever suits you, 24 hours a day. Once your parcel arrives, you'll receive an SMS with a pickup PIN code. If you don't collect it within the set timeframe (usually 48 hours), BOX NOW will notify you about a new delivery attempt or return.
5. Do you ship outside Greece?
Yes, we ship within Greece, to Cyprus, Italy, and other European countries.
6. How can I track my order?
Once your order has shipped, you'll receive an email with the ACS Courier tracking number or your BOX NOW PIN code, so you can follow its progress in real time via ACS or BOX NOW.
Returns & Cancellations
1. Can I cancel or change an order after placing it?
Yes, as long as the order hasn't already shipped. Contact us at info@hairmony.gr with your order number. If the cancellation is approved, any amount paid will be refunded using the same payment method you used.
2. What is your returns policy (right of withdrawal)?
You have the right to withdraw without giving a reason within 14 calendar days of receiving the product, by notifying us in writing at info@hairmony.gr. The product must be returned in its original, excellent condition, in its original packaging, and with proof of purchase, within 14 days of your withdrawal notice.
3. Who covers the cost of returning a product?
The return cost is covered by the customer, unless the product was defective, the wrong item was sent, or the packaging has been opened.
4. Are there products that can't be returned?
Yes. For hygiene and safety reasons, products delivered sealed cannot be returned once the seal has been broken after delivery.
5. What happens if I receive a damaged or defective product?
You're entitled to return it at no charge. We do everything possible to arrange an immediate replacement; otherwise, we proceed with a full refund of the amount you paid.
Products
1. Are your products authentic or parallel imports?
They are 100% authentic. Hairmony is the official and exclusive representative of brands such as Davroe, Jean Paul Mynè, Les Fleurs D'O and DON Humanhood, so every product comes directly from the manufacturer, not through parallel import channels.
2. Are your products certified?
All our products comply with European Cosmetics Regulation (EC) 1223/2009 and have a complete Product Information File (PIF) and CPNP registration.
3. Does Hairmony.gr also serve professional hairdressers?
Yes. We have a dedicated professional products category with special pricing, and a partnership programme for salons available on the page. See here for our professional FAQ.
4. Where else can I find your products?
For online purchases, you'll find them exclusively at hairmony.gr. You can also find them at our partner salons, which you can view here.
HAIRMONY Friends
1. What is the HAIRMONY Friends program?
Hairmony.gr's loyalty rewards program. You earn points for purchases and interactions with us, and turn them into discount coupons.
2. How do I become a member?
Membership is free and activates automatically when you create an account on hairmony.gr.
3. How do I see how many points I've collected?
Log in and click "HAIRMONY Friends" in the main menu to see your points, coupons, and activity history.
4. Will I be notified when I earn points?
Yes, you'll receive a notification every time points are credited to your account.
5. How can I earn points?
By completing an order, on your birthday, by reviewing a product, by liking and sharing our Facebook page, and by subscribing to our YouTube channel.
6. How many points do I earn on a completed order?
You earn 1 point for every €1 spent.
7. Do I earn points on my birthday?
Yes, 50 points.
8. Do I earn points for reviewing a product?
Yes, 40 points.
9. Do I earn points for liking our Facebook page?
Yes, 30 points.
10. Do I earn points for sharing on Facebook?
Yes, 30 points.
11. Do I earn points for subscribing to our YouTube channel?
Yes, 30 points.
12. Do my points expire?
No, not until you redeem them.
13. How many points do I need for a coupon?
250 points = €10 coupon.
14. How do I convert points into a coupon?
"HAIRMONY Friends" ➤ "Ways to redeem points" ➤ "Redeem."
15. Where do I see my available coupons?
Under "My coupons" in "HAIRMONY Friends," and also by email.
16. How do I use a coupon on an order?
"HAIRMONY Friends" ➤ "My coupons" ➤ "Use it," then apply the code at checkout.
17. Is there a minimum order amount to use a coupon?
No, there is not!
18. Do my coupons expire?
No.
19. Can I use more than one coupon per order?
No, one coupon per order.
20. What if I have more than one coupon?
Use them on future orders, each over €35.
21. If I cancel an order where I used a coupon, do I get it back?
Yes.
22. What do I get for referring a friend?
You both get a €5 coupon.
23. How do I refer a friend?
"HAIRMONY Friends" ➤ "Refer us," then share the link.
24. What does my friend need to do?
Complete their first order through your link. They get a €5 coupon for a future order over €35; you get your own €5 coupon once their order completes.
25. How do I know if my referral was accepted, and where's my coupon?
Check with your friend directly — we can't see your communication. Your coupon arrives by email and under "My coupons."
26. What happens to my points if I return a product?
Deducted proportionally to the refunded amount.
27. Can I use coupons on already-discounted products?
Yes.
28. Can I combine a coupon with another discount code?
Yes, you can.
29. What happens to my points/coupons if I delete my account?
Permanently lost.
30. Is there a limit on how many points I can collect?
No.
31. Can I transfer or gift my points/coupons to someone else?
No, they're personal and non-transferable.
32. What do I do if my coupon code doesn't work at checkout?
Contact us at 2102601527 or info@hairmony.gr and we'll check it.
33. Do I earn points on shipping costs, or only on product value?
Only on the final product value, not on shipping.
34. Is there a mobile app for HAIRMONY Friends?
No, it works only through the website.
General
1. Do I need to create an account to place an order?
Not necessarily — you can place an order without an account, as a guest.
2. How do I find out about offers and new products?
Sign up for our newsletter to be the first to hear about offers, new product arrivals and special promotions. You can unsubscribe at any time via the link at the bottom of every newsletter email.
3. How can I contact Hairmony.gr?
You can reach us by phone at 210 260 1527 or by email at info@hairmony.gr.
4. If I need help and guidance choosing products, can someone assist me?
Of course — call us at 210 260 1527 or email us at info@hairmony.gr, and one of our experienced advisors will guide you through everything you need.
5. Do you have a loyalty programme, and if so, where can I find out more?
Yes, we have the HAIRMONY Friends programme, where you enjoy special offers and lower prices. For detailed information, see here. For frequently asked questions about the loyalty programme, see here.
6. How is my personal data protected?
You can read our full data protection policies in detail here.