General
"HAIRMONY" is committed to delivering its products with the utmost care and within the shortest possible timeframes. This policy describes the returns process for orders placed through the hairmony.gr website, for both private consumers (B2C) and businesses and self-employed professionals (B2B).
A. Policy for Private Consumers (B2C)
Product Returns
Receiving a Damaged Item
If you receive a damaged item, you are entitled to return it free of charge. HAIRMONY will make every effort to replace the product; otherwise, it will issue a full refund of the amount paid.
Incomplete Order
If you receive an incomplete order, please contact us at info@hairmony.gr, stating your receipt number, so that we can resolve the issue promptly.
Right of Withdrawal
If you are acting as a consumer, in the case of distance purchases (e.g., through hairmony.gr) you have the right to withdraw from your purchase and return all or part of your order, without providing any reason, within fourteen (14) calendar days of receiving the product — either by you or by a third party designated by you — by notifying us in writing at info@hairmony.gr.
In the case of an order consisting of multiple products delivered separately, this period begins from the receipt of the last product in the order, or, in the case of recurring deliveries, from the completion of the last delivery.
When exercising the right of withdrawal, the customer must return the product in its original, as-new condition, in its original packaging, and accompanied by the purchase receipt, or provide HAIRMONY with clear and unequivocal proof that the product has been safely dispatched, within fourteen (14) calendar days of exercising the right of withdrawal.
The cost of the return is borne by the customer, unless the product can be returned by regular mail (rather than through a courier company). Under the above conditions, HAIRMONY is required, within the same period, to refund the customer any amounts paid, using the same payment method the customer used at the time of purchase. In the case of card payments, the refund will be processed via an instruction to the card issuer once the product has been received by HAIRMONY, which is not liable for any delays in crediting the amount that are not due to its own fault.
The consumer is liable for any diminished value of the products only if this results from handling beyond what is necessary to establish the nature, characteristics, and functioning of the products. HAIRMONY is not liable and will not provide compensation, nor will the right of withdrawal produce any effect, if damage to the product has been caused by the consumer's fault, or if the product has been used beyond what is necessary to establish its nature, characteristics, and functioning.
If the return shipping cost exceeds the cost of standard postal service, the additional cost is not covered by HAIRMONY and is borne by the customer.
The right of withdrawal does not apply in the cases set out in Article 3(ib) of Law 2251/1994, as well as in any other case provided for by law. For example, the right of withdrawal does not apply to products which, for hygiene or health protection reasons, are delivered sealed and are not suitable for return if their seal or packaging has been opened or tampered with after delivery.
In all cases of product returns, the customer must contact HAIRMONY beforehand.
B. Policy for Businesses and Self-Employed Professionals (B2B)
Product Returns
Receiving a Damaged Item
If you receive a damaged item, you are entitled to return it free of charge. HAIRMONY will make every effort to replace the product; otherwise, it will issue a full refund of the amount paid.
Incomplete Order
If you receive an incomplete order, please contact us at info@hairmony.gr, stating your invoice number, so that we can resolve the issue promptly.
Right of Withdrawal
Please note that the consumer's right of withdrawal for distance purchases, as described in Section A of this policy, applies exclusively to transactions with private consumers and does not apply to transactions with businesses or self-employed professionals.
In all cases of product returns, the customer must contact HAIRMONY beforehand.