Frequently Asked Questions - Hairdressers / Salon Professionals
Getting Started
Who can partner with HAIRMONY?
HAIRMONY partners exclusively with professional hairdressers and salons, of any size — what matters to us is a genuine commitment to quality collaboration, not the size of the business. If you run an active hairdressing business, you can open a professional account and gain access to our special pricing and services.
How do I get access to professional pricing?
Simply create an account and fill in your business details. Once verified, we'll activate your professional account — usually within one business day.
Why choose HAIRMONY as a partner?
Because for us, the partnership doesn't end with an order. We select brands that combine high quality with commercial strength, so you get services and retail products that genuinely help grow your salon — not just extra expenses. Our goal is to build long-term relationships built on trust.
Brands & Products
How can I try your products before placing an order?
We have several options and solutions to help you get to know our brands before ordering. We'll work with you to find the best fit.
How do I choose the right products for my salon?
Our team will help you choose the products that best match the services you offer, your clientele, and your business goals. You can explore more than one brand and gradually build the range that suits you.
Do I need to buy a brand's entire range or commit to a full salon rollout?
No. You can start with just the products you actually need and expand your range whenever you feel ready.
Do you offer products for both professional use and retail?
Yes. We offer products for in-salon professional use, as well as retail products so your clients can continue proper at-home care — which also boosts your own revenue.
Are there products exclusively for professional use?
Yes. Certain products, such as hair dyes and smoothing treatments, are intended solely for salons and are only available through a professional account.
How do you choose the brands you represent, and what makes your products better than others?
We only partner with brands that stand out for their quality, innovation and philosophy. Before adding a new line, we trial it for at least 6-12 months and study it in depth, so we can be confident it delivers real value to our partners.
Are you exclusive representatives?
HAIRMONY is the official and exclusive representative of Davroe, Jean Paul Mynè, Les Fleurs D'O and DON Humanhood — brands that produce professional salon products.
Are your products certified?
All our products comply with European Cosmetics Regulation (EC) 1223/2009 and have a complete Product Information File (PIF) and CPNP registration.
Orders, Payment & Shipping
Can I order online at any time?
Yes. hairmony.gr is available 24 hours a day, so you can place your orders whenever suits you. If you prefer, you can also order by phone or through one of our sales representatives.
Is there a minimum order?
No. You can order exactly the products you need, with no minimum quantity required. And for orders over €100, shipping is free.
How quickly are my orders shipped, and when will I receive them?
We aim to have most orders leave our warehouse within 1-2 business days. From there, delivery via ACS Courier is usually completed within 1-3 business days, depending on your area.
What payment methods are available for professionals?
Debit/credit card, bank transfer, cash on delivery, Klarna, PayPal, IRIS, Apple Pay, Google Pay.
Can I change or add products after placing my order?
If the order hasn't been shipped yet, contact us as soon as possible and we'll do everything we can to modify it.
What happens if a product has an issue or arrives damaged?
Contact us right away by phone or at info@hairmony.gr, reporting the issue. You're entitled to a free return — we do everything possible to arrange an immediate replacement; otherwise, we proceed with a full refund of the amount you paid.
Training & Support
Will I have a dedicated account manager?
Yes. From day one of our partnership, you'll have a personal account manager — someone available to advise you, guide you on technical or commercial matters, and help you get to know our products better.
Do you provide technical training and seminars?
Yes. We organise presentations, training sessions and seminars, so you can make the most of every brand's potential.
Can I ask for product recommendations or advice before placing my order?
Of course. We're always happy to discuss your salon's needs. Once we get to know you better, we can recommend the lines and products that best match your services and goals.
How do I stay informed about new products or training sessions?
Through our sales representatives and regular newsletter emails, you'll be kept informed about new arrivals, training seminars, presentations and important developments across our brands.
Our Partnership
Besides products, what else does Hairmony offer its partners?
We believe a strong partnership is built on more than just products. That's why we also offer: 1) Flexible monthly promotions, 2) The HAIRMONY FRIENDS loyalty programme, 3) Affiliate Marketing.
Do you offer support for growing retail sales within the salon?
Yes. We provide advice, educational materials and merchandising suggestions to help you boost retail product sales within your salon.